Cloud Service Operations Engineer Vacancie
Job Type: Full Time
As a Cloud Service Operations Engineer (CSOE), you will be part of a large, global operations team and be responsible for implementing operational procedures for internal and customer facing production infrastructure and applications.
You will act as owners of all aspects of service operations from availability to security to service level compliance.
The ideal candidate should have a solid technical background with Cloud, virtualization management and systems administration experience. Responsibilities include but are not limited to:
Maintain Cloud infrastructure globally in various Cloud and virtualization management tools (KVM, AWS, OVM, K8S).
Provide second-tier support for cloud services in multiple Data Centers including emergency support on-call rotation of 24/7.
Perform troubleshooting and analysis of service disruption incidents and create both reactive and preventive procedures.
Take a methodical approach to stability analysis and scaling, interface with Cloud Infrastructure, support and development teams.
Enhance monitoring configurations and automate response actions.
Assist in the planning, implementation and documentation of various systems onboarding into the cloud infrastructure including servers, network equipment, and a variety of software applications Plan and execute enhancement projects such as software upgrades, storage migrations and efficiency assessment.
Requirements:
BS Degree Computer Science /Engineering or equivalent educational background.
3+ years of work experience – advantage.
Experience with Cloud Services such as KVM, AWS Unix /Linux administration experience – mandatory.
Windows administration experience.
Knowledge in Network architecture and components (FW, Load Balancer, switches Routers) and networking diagnosis.
CCNA – is an advantage.
Experience in NAS /SAN storage solutions.
Documentation experience – Writing technical documents.
Working knowledge of programming and scripting languages.
At least Python or Bash at high level – advantage.
CI/CD working experience – advantage.
Experience with ITSM tools (ServiceNow), ITIL Certified – advantage. Knowledge in Monitoring Tools – advantage.
Familiarity with DB such as Oracle, My SQL, MS SQL, Cassandra, Hadoop – advantage.